Returns

We want every customer to be completely satisfied with every purchase. There is a general 30-day return policy on most items (see exclusions below). If you would like to return or exchange your purchase, you must contact Paper Moonlight crafts within 30 days of the delivery date. Please use the contact form on our website or email us at papermoonlightcrafts[at]gmail.com. Please provide your name, order number, issue with the product, return or exchange, and contact information that may include e-mail, mailing address, and/or phone number.

Once a return or exchange is approved by Paper Moonlight Crafts, the customer must send any applicable items back before receiving a refund and/or replacement items. Items must be returned in the condition the customer received them. Customer is responsible for shipping and other fees that may be associated with returning items. Funds will be returned to the customer in the same method used on the original purchase.

We are unable to approve the following for returns or exchanges:

  • Customized orders
  • Digital download products
  • Subscription fees
  • Last-call sale items